Privacy
Policy.

Who this policy applies to

This Privacy Policy applies to personal information handled by Area 51 Asbestos Removal & Demolition in connection with this website, customer enquiries, requests for quotes, project communications and related business activities.

We aim to handle personal information responsibly and, where applicable, in accordance with Australian privacy requirements.

What information we may collect

The information we collect depends on how you interact with us and the nature of the work you are enquiring about.

Personal information may include:

• your name;
• phone number;
• email address;
• property address, suburb or project location;
• details about the property, building or proposed work;
• the service you are interested in;
• preferred timing or project timeframe;
• photos, files or documents you choose to upload;
• messages, notes or other information included in an enquiry;
• records of communications between you and Area 51; and
• technical website information such as browser, device, IP address and usage data where collected by our website systems or service providers.

Please avoid submitting sensitive or unnecessary personal information through an enquiry unless it is genuinely relevant to the work.

How information reaches us

We may collect personal information when you:

• submit an enquiry or quote request through this website;
• use the contact page or project enquiry form;
• upload photos, plans or other files;
• call, email or otherwise communicate with us;
• engage us to provide a service;
• provide information while discussing or carrying out a job; or
• interact with our website, advertising, analytics or related online services.

In some circumstances, information may also be provided to us by another person involved with a property or project, such as an owner, tenant, builder, property manager or contractor.

Why we use your information

We may use personal information to:

• respond to enquiries and quote requests;
• contact you about your property or project;
• assess the type, location and scope of work requested;
• arrange site inspections, testing, removal, disposal or demolition work;
• prepare quotes, schedules, invoices or project communications;
• manage customer records and job administration;
• send service-related confirmations or notifications;
• improve our website, forms and customer experience;
• maintain website security and prevent misuse; and
• meet legal, regulatory, insurance, accounting or record-keeping obligations where applicable.

We will not use personal information for an unrelated purpose where doing so would be inappropriate or inconsistent with applicable privacy requirements.

Information you upload

Our enquiry system may allow you to upload photographs, documents or other files so that Area 51 can better understand a property, suspected material, demolition scope or access conditions.

You should only upload material that you are authorised to provide. Before uploading, consider whether the image or document contains information that is not needed for the enquiry, such as identification documents, financial information, private correspondence or information about unrelated people.

Uploaded material may be stored with the related enquiry and accessed by authorised people involved in responding to or managing the project.

When information may be shared

We may disclose personal information where reasonably necessary to operate the business, provide the requested service or comply with a legal obligation.

This may include disclosure to:

• employees, contractors or service providers assisting Area 51;
• website hosting, email, cloud storage, communications or software providers;
• professional advisers such as accountants, insurers or legal advisers;
• testing, waste, disposal, transport or other project-related providers where relevant to the job;
• government, regulatory or enforcement bodies where required or authorised by law; and
• another party where you have asked or authorised us to provide the information.

Third-party systems

Some technology or service providers used to operate the website or business may process or store data on infrastructure located outside Australia. The exact location can depend on the provider and its infrastructure.

Website usage information

This website may use cookies, analytics technologies, server logs and similar tools to understand website usage, maintain functionality, improve performance and help protect the site from misuse.

Depending on the systems enabled on the website, this information may include pages visited, approximate location, device type, browser, referring source, time spent on pages and technical identifiers.

You can usually control or delete cookies using your browser settings. Disabling some cookies may affect website functionality.

How we protect information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include access controls, secure website connections, password-protected systems, reputable hosting or cloud services and limiting access to people who need the information for legitimate business purposes.

How long information is kept

We may retain personal information for as long as reasonably required for the purpose it was collected, to manage a customer or project relationship, to maintain business records, or to satisfy legal, insurance, tax, safety or dispute-related requirements.

Information that is no longer reasonably required may be deleted, de-identified or securely disposed of where appropriate.

Your information

You may contact Area 51 if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date or incomplete.

We may need to verify your identity before providing access or making a requested change. In some circumstances, access may be limited where required or permitted by law.

If you have a concern

If you have a concern about how your personal information has been handled, please contact Area 51 and provide enough detail for us to understand and investigate the issue.

We will aim to respond within a reasonable period. If applicable privacy law gives you a right to raise the matter with an external regulator, you may also choose to exercise that right.

Updates to this page

We may update this Privacy Policy from time to time to reflect changes to our website, systems, business practices or legal requirements.

The current version will be published on this page and the “Last updated” date at the top of the page will be changed when the policy is materially revised.

Privacy enquiries

For privacy questions, access or correction requests, or concerns about information submitted through this website, contact Area 51 using the details below.

• Business: Area 51 Asbestos Removal & Demolition
• ABN: 91 525 267 991
• Phone: 1300 273 251
• Address: 151 Elliott Road, Banyo QLD 4014